Everything you need to plan
The important things, before you set off
So you can get straight on with the planning, we’ve collected the questions our guests ask most often. From your journey to the tourist tax, from spa access for our Residence guests to the South Tyrol Guest Pass: it’s all below.
Something missing, or a detail you’d rather sort out in person? Then give us a call or send us an enquiry – we’re here to help.
Your room is ready from 2 p.m., and on the day you leave we ask you to check out by 9 a.m. If you arrive early, leave your luggage at reception and claim the spa.
By car, take the A22 Brenner motorway, exit at Brixen-Pustertal, and carry on towards Bruneck and Olang. By train, get off at Olang station, about 1km away on the Val Pusteria/Pustertal line. The nearest airports are Innsbruck (100km), Verona (200km), and Munich (300km). We’re happy to point you to a shuttle service through the Olang Tourist Board.
Yes. There are parking spaces and a garage at the hotel, both free of charge while spaces last. Electric charging points are at the Conad supermarket (400m away) and at the open-air pool (1.2km).
Your four-legged friend is welcome in both. The daily surcharge is €12.00 for small dogs and €20.00 for large ones, food not included. Please mention the dog when you book so we can get everything ready.
At Hotel Aichner you sleep in one of our rooms or suites, with a choice of bed and breakfast or half board with a four-course choice menu in the evening. At Residence Aichner, 400 metres away, you stay in an apartment with your own kitchen and run your day entirely as you please. Both belong to the same family and are run together.
Yes, absolutely. As a Residence guest, you can use the spa at Hotel Aichner: indoor pool, outdoor pool (summer only), plunge pool, steam bath, herbal sauna, infrared cabin, water bed, and three relaxation areas. The 400metres in between take five minutes on foot, bathrobe entirely acceptable.
You’re very welcome to eat with us at the hotel. Breakfast is €15.00 per person per day, and dinner, with a generous salad buffet and a four-course choice menu, is €35.00 per person per day. Just tell us when you book and we’ll hold a table.
Children are very welcome. We’ll put a cot in the room on request. Rates depend on age:
- 0 to 3 years: 80% off
- 3 to 6 years: 50% off
- 6 to 12 years: 30% off
- Third and each additional person aged 12 to 99: 10% off
Valid with two full-paying guests in the same room.
At reception you can pay in cash, by instant bank transfer, or by debit and credit card (Visa, Mastercard, Maestro). The tourist tax of €3.50 a night in the hotel, or €2.50 a night in the Residence, is shown separately and paid on site.
The Südtirol Guest Pass comes with your stay. We’ll e-mail it to you after check-in. It’s sent to you by e-mail after check-in. It gets you on buses and trains all over South Tyrol for free, which makes day trips to Val Pusteria/Pustertal, Val Fiscalina/Fischleintal valley, or even Brixen and Bolzano easy.
We don’t run our own programmes, but we know everyone who does. The Olang Tourist Board offers a weekly programme of walks, while the ski schools at Plan de Corones/Kronplatz cater for beginners and advanced skiers alike. Reception will give you first-hand advice and help with the booking.
At reception and in the restaurant we speak German, Italian, English, and Polish.
The following terms apply:
- Cancellation up to 30 days before arrival: the deposit is forfeited.
- Cancellation up to 15 days before arrival: 30% of the agreed total.
- Cancellation up to 3 days before arrival: 60% of the agreed total.
- Late arrival or early departure: 100% of the agreed price.
To confirm your booking we ask for a deposit, transferred to our account:
IBAN: IT36 T080 3559 0400 0030 5011 175
SWIFT-BIC: RZSBIT21505
HOTEL AICHNER & RESIDENCE OHG
DES AICHNER NORBERT
Via Hans-von-Perthaler 5
39030 Valdaora (BZ)
The balance is settled at reception when you’re here.
You’ll find the apartment clean, with the beds freshly made. The final clean is charged by category:
- Thekla apartment: €50.00
- Toni apartment: €60.00
- All others: €100.00
If you’d also like a mid-stay clean, we’ll arrange it for €50.00 (Thekla and Toni) or €100.00 (all other apartments).
Yes, of course, and they are changed weekly.
The nearest supermarket is about 200 metres away, an easy walk. There’s a baker, a butcher, and a pharmacy in the centre of Olang too, all within a few minutes on foot.
Yes, free Wi-Fi in both the hotel and the Residence.
The ski bus stops 200 metres away and takes a few minutes to reach the Plan de Corones/Kronplatz valley station, free for our guests with the Südtirol Guest Pass/Kronplatz Guest Pass. Skis and boards go in our heated ski room, which has boot dryers. We’re happy to recommend a ski school and a rental shop, and reception will make the introduction.
In our underground garage.
The whole building is non-smoking. You’re welcome to smoke on your balcony or on the sun terrace, where there’s an ashtray.
Daily from 7.30 a.m. to midnight. Outside those hours, you can reach us on +39 0474 496286.